Cancellation & Refund Policy
If you cancel more than 2 days before check-in, 40% of the advance you paid online is refunded. From 2 days before check-in, the property's contact details are shared with you (and yours with the property), and cancellations are not refundable. This applies to every stay and package booked through Zuvana. Your booking's QR code is valid from 12:00 noon the day before check-in until the end of the day after check-out.
How refunds are paid
Eligible refunds are credited back to your original payment method within 5–7 business days of the cancellation being confirmed. The balance you'd have paid at the resort is simply not collected.
No-shows
If you don't check in and haven't cancelled in advance, the booking is treated as a no-show and the amount paid online is non-refundable.
How to cancel
Open My Trips, select the booking, and tap Cancel Trip. Your exact refund amount is shown before you confirm.
Questions about a specific booking? Visit Support and we'll help you directly.