Terms of Service

1. Who We Are

Zuvana (also operating its mobile apps under the Zuvana brand) is an online marketplace that lets you discover and book stays, packages and activities at independent resorts and properties in Karnataka, including Dandeli, Gokarna and Coorg. We are a booking facilitator: the resorts and activity providers listed on Zuvana are independently owned and operated, and are solely responsible for the property, staff, facilities and experience you receive during your stay.

2. Accepting These Terms

By creating an account, browsing, or booking through our website or mobile apps, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use Zuvana. You must be at least 18 years old, or booking under the supervision of a parent or guardian, to make a booking.

3. Making a Booking

When you book a stay or package, you're entering into a booking agreement with the resort, not with Zuvana directly — we process the booking and payment on the resort's behalf. Prices shown include the amounts we display at checkout; any additional charges the resort collects on-site (such as the balance payment, optional add-ons, or local taxes not included in the listed price) will be clearly stated before you confirm.

4. Payments

To confirm most bookings you pay an advance amount online through our payment partner Razorpay; the remaining balance is paid directly to the resort at check-in or check-out, as shown in your booking summary. We do not store your card, UPI or net-banking credentials — these are handled entirely by Razorpay under its own security standards.

5. Cancellations & Refunds

Cancellation eligibility and refund percentages depend on how far in advance you cancel before check-in, as set out in our Cancellation & Refund Policy. Refunds are credited to your original payment method within 5–7 business days of a cancellation being confirmed.

6. Your Conduct as a Guest

You agree to provide accurate guest and identification details, follow the resort's house rules and local laws during your stay, and not use Zuvana for any fraudulent, abusive or unlawful purpose. Resorts may refuse check-in or remove a guest who violates their property rules, in accordance with the resort's own policies.

7. Reviews & Content

If you leave a review or upload content through our platform, it must be honest, based on your own experience, and must not be defamatory, obscene or infringe anyone else's rights. We may remove content that violates this or that we reasonably believe is fake or abusive.

8. Our Role & Limitation of Liability

Zuvana is not responsible for the quality, safety, legality or accuracy of any resort, package or activity listed by an independent partner, or for any injury, loss or damage arising from your stay or activities at the resort — these are the resort's and activity provider's responsibility. To the maximum extent permitted by law, our liability to you is limited to the amount you paid us for the specific booking in question.

9. Intellectual Property

All Zuvana branding, app design, and website content (excluding resort-provided photos and descriptions) belong to us and may not be copied or reused without permission.

10. Suspending or Closing Accounts

We may suspend or close an account that provides false information, is used fraudulently, or repeatedly violates these Terms.

11. Governing Law

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at [City], Karnataka.

12. Changes to These Terms

We may update these Terms from time to time; the "Last updated" date below will reflect the latest revision. Continuing to use Zuvana after a change means you accept the updated Terms.

13. Contact Us

Questions about these Terms? Reach us through the Support section in the app or website, or write to us at the email address below.

support@tripvillage.com

Zuvana · Karnataka, India